No single in‑app delete button exists. You must submit a formal request by email with the subject line “Close Account”.
Start by securing funds. Withdraw all cryptocurrency and fiat so balances reach zero, or contact support if amounts sit below withdrawal minimums.
The closure process covers the Crypto.com App, the Exchange and linked services such as any Visa Card. Once closed, those services become inaccessible and the profile cannot be reactivated.
Expect a reply within 24–48 hours, but verification and final confirmation may take longer depending on outstanding steps and identity checks.
Be aware that personal data may be retained for at least five years for compliance. Plan card handling carefully: refunds to a fiat wallet may incur a US$50 processing price.
This short guide outlines the steps ahead: preparation, sending the correct email, identity verification, confirmation and post‑closure record keeping.
Understand your decision and user intent before you proceed
Deciding to leave a trading platform deserves a clear, written reason. Note whether the move is due to security concerns, fees, limited features or a wish for self‑custody of private keys.
Match your needs against alternatives. List which services you use for trading, staking and fiat transfers. That prevents cutting off essential tools during volatile market periods.
Common issues prompting closure include poor staking rewards, rising fees, slow support and perceived reliability gaps. Closing the profile means loss of the app, exchange access and any linked Visa Card; re‑use requires a fresh sign‑up and may miss new‑user incentives.
- Define the outcome you want before you delete account and document it briefly.
- Export trades, statements and other information now; access will be lost after closure.
- Map which accounts and exchanges are connected so you can sequence changes without disruption.
- Consider opening a support ticket if the problem is account‑specific — it might be resolved without full closure.
Finally, plan time for the verification steps and ensure the registered email is accessible. A short note of reasons will help keep your request concise and consistent.
Pre‑closure checklist: protect funds, resolve issues, and prepare your account
Treat closure like a move: pack records, confirm addresses, and clear any loose ends before sending a formal request.
Withdraw all assets
Make sure your total balance reaches zero. Withdraw cryptocurrencies and other digital assets to an external wallet you control and move fiat to your linked bank.
Verify each wallet address and network carefully. A wrong network or address can permanently destroy funds.
Clear pending transactions
Check for pending transactions, open orders or uncompleted transfers. Any unresolved item can delay closure and force extra support contact.
If small residual amounts remain below withdrawal minimums, open a customer support request for assistance.
Security and records
Export trade history, statements and tax records now. You will lose easy access after the final step.
Review linked services in the app — Visa Card, staking and API keys — and close them where needed. Rotate passwords and plan when to remove two‑factor authentication; only disable 2FA once you are certain you will not need app access.
“A simple checklist prevents most common issues and shortens the closure process.”
- Make sure profile details and recovery emails are current.
- Revoke exchange API keys and subscriptions used elsewhere.
- Keep a short checklist and tick items off so support can verify quickly.
How to delete crypto com account: a step‑by‑step guide
Send an official closure request by email from the address registered on your profile. This starts the formal process and helps support route your message quickly.
Compose the message: write from the same address shown in your profile and use the exact subject line “Close Account”. Address the email to [email protected] and state that you request closure. A brief reason is optional but helpful.
Prepare verification: attach a clear selfie holding a sheet with your full name, the current date and the words “Crypto.com” visible. This step proves identity and speeds verification.
“Support usually replies within 24–48 hours; reply quickly if they ask for anything extra.”
Follow these practical steps:
- Send the email and monitor the inbox for support replies.
- Respond promptly if further documents or clarifications are requested.
- After confirmation, sign out everywhere, uninstall the app and verify linked services are inaccessible.
| Step | Action | Estimated time |
|---|---|---|
| 1 | Draft email from registered address with subject “Close Account” | 5–10 minutes |
| 2 | Attach selfie with name, date and “Crypto.com” | 5 minutes |
| 3 | Send, wait for confirmation and uninstall the app | 24–48 hours (response time) |
Keep records: save the email thread and attachments. Check wallets show zero balances and keep proof of closure for future reference. If the subject line is mistyped or a different email is used, resend correctly to avoid rejection.
Managing your Crypto.com Visa Card during account closure
Manage your Visa Card separately so refunds and security steps do not delay closure. The card has its own request path and may generate additional fees or verification queries.
Cancel or refund: If you want the card cancelled, send an email from your registered address to [email protected] with the subject line “Close Card.” State whether you want any remaining funds refunded to your fiat wallet. Note a US$50 processing fee may apply for refunds.
- Keep the card balance near zero before sending the request to avoid delays.
- If you plan to keep using the platform but not the card, state this in your message so the card can be closed independently of the main profile.
- Retain all correspondence and dates for customer support reference.
Freeze a lost or compromised payment instrument
If the card is lost, stolen or suspected compromised, open the app and go to the Visa Card section. Tap Freeze and confirm the action.
You will receive a notification that the card has been frozen and de‑linked from your profile. Follow up via the original email thread if any issues persist or if you need help from support.
“Freeze the card immediately to halt unauthorised charges and protect funds.”
| Action | How | Typical outcome |
|---|---|---|
| Close Card request | Email [email protected] with subject “Close Card” | Support processes cancellation; refunds handled per request |
| Refund to fiat wallet | Specify refund in the close card email | May incur US$50 processing fee; funds returned after verification |
| Freeze card | App > Visa Card > Freeze | Card de‑linked and blocked; notification sent |
What closure means for your data, services, and future access
Closing your profile is more than a simple sign‑out — it severs access across the platform and starts retention timelines that you cannot reverse.
Data retention and compliance
Understand that data does not vanish immediately. For regulatory compliance, personal information and transaction records may be retained for at least five years after confirmation of closure.
Export statements, tax reports and trade history now. Retrieving these records later will be harder once services are inaccessible.
No reactivation and service impact
Closure disables the App, Exchange and any linked Visa Card. There is no reactivation path; if you return you must create a new profile and may be ineligible for some new‑user promotions or introductory offers.
Keep a local archive of your final confirmation and the timeline. That proof may be needed for future disputes or regulatory queries.
“Closed” applies to the platform ecosystem, not just a single product.
- Expect all services to be inaccessible after confirmation of closure.
- Respond quickly if the provider requests any final written confirmation to avoid delays.
- Recognise that rewards, insurance benefits and other features stop at the point of closure.
- If you use multiple exchanges, check each provider’s retention policy — practices vary between platforms.
Alternatives and transitioning off the platform
Assess your options and map a realistic transfer plan that protects value and reduces surprises. Choosing the right destination matters for fees, supported cryptocurrencies and the user experience you need.
Review other exchanges
Coinbase is user‑friendly for beginners and has straightforward fiat rails.
Binance offers lower fees and wide market depth, while Kraken supports many digital assets and has strong compliance tools.
Plan your transfer
Match wallet addresses and networks exactly. Wrong networks can cost funds and time.
Consider hardware wallets such as Ledger or Trezor for long‑term custody, or software wallets like MetaMask for active trading.
Factor in price volatility and network fees; move in quieter periods or stage transfers in tranches for large balances.
Update your security
Rotate passwords, reset 2FA on new services and secure seed phrases offline.
Keep an inventory of moving assets and reconcile balances after each transfer. Resolve any lingering customer issues on the old platform before sending a closure request.
“Plan transfers conservatively; a staged approach reduces operational risk.”
Conclusion
strong, Wrap up carefully: confirm zero balances, export final records and prepare the registered email for your formal request.
Follow the checklist and send the message with the exact subject line “Close Account” plus the verification selfie. Expect a reply within 24–48 hours and reply quickly if support asks for more.
Methodical closing reduces mistakes. Clear balances, document everything and handle any Visa Card refunds or freezes before you submit the request.
Final note: closure is irreversible for the original profile. Keep an archive of confirmations and statements, and plan staged transfers when moving cryptocurrency to new custody.
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